FREQUENTLY ASKED QUESTIONS

Looking for answers?

Do you offer shipping?

At this time, all orders are local pickup only in Olathe, Kansas.  Large event orders may be eligible for local delivery.  Contact us for more information.

Can orders be placed and picked up on the same day?

You will select your pick-up day/time at checkout. Most orders require a minimum of three days notice. Custom orders may take longer especially if cutters need to be ordered in a particular shape. Rush orders can be accommodated depending on availability but may be charged an additional fee. If your desired pick-up date/time is unavailable, shoot us an email at kim@nocrumbscookies.com.

How do I know what's in the cookies?

Each product page lists the specific ingredients found in the cookie. 

Are your products allergy friendly?

None of our cookies contain peanuts.  Some contain pure almond extract that can be substituted upon request.  See product pages for specific allergen details. 

Do you have gluten-friendly or vegan options?

All signature recipes (chocolate chip, sugar, and confetti) are available gluten-friendly! Ingredients match those used in our traditional recipes, but we swap all-purpose flour for Cup4Cup multipurpose flour. While all baking occurs in the same space, gluten-friendly cookies are made using completely separate tools/mixers and never prepared at the same time as products containing gluten.  All food coloring, sprinkles, and chocolate chips are gluten-free per manufacturer packaging. Currently all cookies do contain eggs and butter.

Can I request a custom order?

Absolutely!  We would love to coordinate cookies for your next event - big or small!  Cookie shapes and icing colors are fully customizable but do require advanced notice.  We also offer gift boxes for office parties or corporate events and are happy to incorporate your logo on our packaging. Contact us to begin planning!

How long will my cookies last?

Cookies come individually packaged, and sealed cookies have a shelf life of approximately seven days.

Can I freeze my cookies?

Yes! Unopened, non-iced cookies freeze great! You can store them them inside a sealed container or freezer bag for extra protection. Set cookies out at room temperature (in the sealed packaging) for several hours prior to use. The same applies to unopened icing - freeze fully sealed, set at room temperature, and then knead bags before use to remix the colors. You can also reseal and store your decorated cookies in the freezer once they are fully dry. Note you may experience some color bleed from icing or sprinkles after being frozen, but it will not effect the taste of your cookies.

What is your refund policy?

All payments are processed via our website, and full payment is due when an order is placed. All sales are final, but we will do our best to make sure you love your cookies!

DIY is great, but what if I’m looking for fully decorated sugar cookies?

We do take a limited amount of orders for custom decorated cookies.  Contact us for availability and pricing.